Shipping policy

This policy applies only to physical merchandise. Digital downloads, software products, licenses, subscriptions, and electronically delivered files are not shipped and are addressed separately below.

1. Business Information

Old Salty Mill
4222 Catherine St.
Panama City Beach, FL 32408
United States

Email: info@oldsaltymill.com
Website: oldsaltymill.com

2. Order Processing Times

Most Old Salty Mill products are handmade, engraved, laser-cut, CNC-machined, personalized, or produced to order.

Processing time is the time needed to prepare an order before it is given to the shipping carrier. Processing time does not include carrier transit time.

Estimated processing times may vary depending on:

  • Product type
  • Order quantity
  • Personalization
  • Custom design work
  • Material availability
  • Production workload
  • Required customer approval
  • Holidays or seasonal demand

The processing estimate shown on the product page, cart, checkout, or order confirmation applies to that order.

Unless otherwise stated, orders are generally processed within:

  • Ready-made products: 2–5 business days
  • Personalized or made-to-order products: 5–10 business days
  • Complex custom orders: based on the estimate provided before production
  • Large-volume orders: based on a separately agreed production schedule

Business days are Monday through Friday, excluding federal holidays.

An order placed after normal business hours, on a weekend, or on a holiday is considered received on the next business day.

3. Custom Design Approval

Some custom orders may require approval of:

  • Names
  • Dates
  • Wording
  • Artwork
  • Layout
  • Dimensions
  • Materials
  • Design proofs

Production time may not begin until all required information and approvals have been received.

A delayed response from the customer may delay the estimated completion and shipping date.

Customers are responsible for reviewing proofs and confirming that spelling, measurements, dates, placement, and other details are correct.

4. Shipping Destinations

Old Salty Mill currently ships to eligible addresses within the United States where shipping options are available at checkout.

We may be unable to ship to:

  • Certain military addresses
  • Some post-office boxes
  • Freight-forwarding addresses
  • Restricted or remote locations
  • Addresses outside available carrier service areas
  • International destinations not enabled at checkout

Available destinations may change without notice.

An order may be canceled and refunded if we cannot reasonably ship it to the address provided.

5. Shipping Rates

Shipping charges are calculated and displayed at checkout before payment is completed.

Shipping costs may be based on:

  • Delivery address
  • Package weight
  • Package dimensions
  • Product type
  • Order value
  • Selected delivery service
  • Carrier rates
  • Number of packages required

Shopify allows merchants to configure shipping zones, rates, delivery options, and transit estimates through the store’s Shipping and Delivery settings.

Any free-shipping offer will be subject to the terms shown on the applicable product page, promotion, cart, or checkout.

6. Shipping Carriers

Orders may be shipped using carriers or services such as:

  • United States Postal Service
  • UPS
  • FedEx
  • Another suitable carrier selected by Old Salty Mill

The carrier used may depend on the package size, weight, destination, product value, and selected delivery method.

We may divide an order into multiple shipments when appropriate.

7. Estimated Delivery Times

Carrier transit times begin after the order has been processed and accepted by the carrier.

Estimated transit times may vary depending on the selected service and destination.

Typical estimates may include:

  • Standard shipping: approximately 3–8 business days after carrier acceptance
  • Expedited shipping: based on the service selected at checkout
  • Oversized or special shipments: based on the estimate provided for the order

These timeframes are estimates and are not guaranteed unless the selected carrier service expressly provides a delivery guarantee.

Delivery may be delayed by:

  • Weather
  • Natural disasters
  • Carrier disruptions
  • High seasonal volume
  • Customs or security inspections
  • Incorrect or incomplete addresses
  • Transportation disruptions
  • Events outside our reasonable control

8. Order Tracking

When tracking is available, the customer will receive a shipment-confirmation email containing the tracking number or tracking link.

Tracking information may take time to update after a shipping label is created.

A shipment-confirmation notice does not necessarily mean that the carrier has already scanned or physically accepted the package.

9. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Before submitting an order, verify:

  • Recipient name
  • Street address
  • Apartment, suite, or unit number
  • City
  • State
  • ZIP code
  • Telephone number when requested

Contact us immediately at info@oldsaltymill.com if an address needs to be corrected.

We cannot guarantee that an address can be changed after:

  • Production begins
  • A shipping label is created
  • The order is packed
  • The shipment is given to the carrier

10. Incorrect or Undeliverable Addresses

If a package is returned because of an incorrect, incomplete, refused, or undeliverable address:

  • The customer may be responsible for additional shipping charges.
  • Original shipping charges may not be refundable.
  • The order may be reshipped after the corrected address and reshipping payment are received.
  • Custom or personalized products may not be refundable merely because delivery could not be completed.

If the address error was caused by Old Salty Mill, we will correct the shipment at no additional cost to the customer.

11. Order Changes and Cancellations

Contact us as soon as possible to request an order change or cancellation.

Changes or cancellations may not be available after:

  • Custom design work begins
  • Materials are cut
  • Engraving or production begins
  • A shipping label is purchased
  • The order is shipped

Approved cancellations will be handled according to our Refund Policy.

12. Shipping Delays

We make reasonable efforts to ship orders within the timeframe stated when the order is placed.

Federal rules generally require online sellers to have a reasonable basis for the shipping timeframe they advertise. When no shipping timeframe is given, the general rule is shipment within 30 days. If a seller cannot ship within the promised period, the customer generally must be notified and given the choice to accept the delay or cancel for a refund.

If we learn that an order cannot ship within the promised timeframe, we may contact the customer with:

  • The reason for the delay
  • A revised estimated shipment date
  • The option to accept the delay
  • The option to cancel the unshipped order and receive an applicable refund

We will not substitute store credit for a legally required refund unless the customer expressly agrees or applicable law permits it.

13. Lost Packages

A package may be considered lost when tracking does not show delivery and the carrier confirms or reasonably indicates that the package cannot be located.

If an order appears lost:

  1. Check the tracking information.
  2. Confirm the shipping address.
  3. Check with household members, neighbors, building management, or the local carrier facility.
  4. Contact us at info@oldsaltymill.com.

We may open a carrier investigation or claim.

Depending on the circumstances and carrier determination, we may:

  • Replace the order
  • Reproduce the item
  • Issue a refund
  • Offer another reasonable resolution

A replacement may require additional production time.

14. Packages Marked Delivered

When tracking shows that a package was delivered but the customer cannot locate it:

  • Check all entrances and delivery areas.
  • Check with household members or neighbors.
  • Contact the local carrier office.
  • Allow up to 48 hours for an early or incorrect delivery scan to resolve.
  • Contact Old Salty Mill if the package remains missing.

A carrier’s delivery scan may be considered evidence of delivery, but we will make reasonable efforts to assist with an investigation.

We are not responsible for theft occurring after confirmed delivery, although we may assist the customer with carrier information or a claim when available.

15. Damaged Shipments

Inspect the package and product promptly after delivery.

Report shipping damage to info@oldsaltymill.com as soon as reasonably possible and preferably within 7 calendar days of delivery.

Include:

  • Order number
  • Customer name
  • Description of the damage
  • Photographs of the product
  • Photographs of the packaging
  • Photograph of the shipping label
  • Whether any items are missing

Keep the product and all packaging until the claim is resolved.

Depending on the circumstances, we may:

  • Replace the item
  • Repair or remake the item
  • Provide replacement parts
  • Issue a partial or full refund
  • File a carrier claim
  • Request return of the damaged item

Do not discard packaging before receiving instructions, as the carrier may require it for inspection.

16. Missing or Incorrect Items

Contact us promptly if:

  • An item is missing
  • The wrong item was delivered
  • The quantity is incorrect
  • Personalization does not match the approved order
  • The product was materially damaged during shipping

Include the order number and clear photographs when applicable.

If Old Salty Mill made the error, we will provide a reasonable correction without charging additional standard shipping costs.

17. Multiple Packages

Some orders may arrive in more than one package.

Separate packages may:

  • Have different tracking numbers
  • Arrive on different days
  • Be shipped by different carriers
  • Be sent from different fulfillment locations

Receiving one package does not necessarily mean that the entire order has been delivered.

18. Local Pickup

Local pickup may be offered only when specifically shown at checkout or arranged directly with Old Salty Mill.

Customers must wait for confirmation that an order is ready before arriving.

Pickup instructions may include:

  • Pickup location
  • Available times
  • Identification requirements
  • Order number
  • Contact instructions

Orders will not be considered ready until a pickup confirmation has been provided.

19. International Shipping

International shipping is available only when specifically enabled at checkout.

International customers may be responsible for:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Handling charges
  • Local taxes
  • Customs delays
  • Compliance with import restrictions

These charges are generally not included in the item price or shipping charge unless expressly stated.

Old Salty Mill is not responsible for delays caused by customs authorities.

An international customer is responsible for confirming that the ordered product may legally be imported into the destination country.

20. Refused Shipments

If a customer refuses delivery without prior authorization:

  • Original shipping charges may not be refundable.
  • Return shipping charges may be deducted from any approved refund.
  • Custom or personalized products may remain nonrefundable.
  • Carrier fees may be deducted where permitted.

This section does not limit rights relating to damaged, incorrect, or legally nonconforming products.

21. Digital Products and Software

The following products do not require physical shipping:

  • Software
  • Microsoft Store applications
  • Software subscriptions
  • Digital design files
  • SVG files
  • DXF files
  • Downloadable documentation
  • Electronic licenses
  • Digital templates

Delivery may occur through:

  • Microsoft Store download
  • Website download
  • Email
  • Customer account
  • Download link
  • License activation

Digital delivery timing and access are governed by the applicable product listing, Terms of Service, End User License Agreement, and Microsoft Store terms.

22. Force Majeure

Old Salty Mill is not responsible for shipping or production delays caused by circumstances beyond our reasonable control, including:

  • Hurricanes
  • Tropical storms
  • Floods
  • Fires
  • Severe weather
  • Natural disasters
  • Government action
  • War or civil unrest
  • Labor disputes
  • Utility outages
  • Internet or system failures
  • Carrier disruptions
  • Supply shortages
  • Public-health emergencies
  • Transportation interruptions

We will make reasonable efforts to communicate material delays and provide options required by applicable law.

23. Policy Changes

We may update this Shipping Policy to reflect changes in:

  • Carriers
  • Products
  • Processing times
  • Shipping destinations
  • Business operations
  • Legal requirements
  • Shopify features

The updated policy will be posted with a revised “Last updated” date.

The policy in effect when an order is placed generally applies to that order, except where a change is required by law.

24. Contact Us

For shipping questions or assistance, contact:

Old Salty Mill
4222 Catherine St.
Panama City Beach, FL 32408
United States

Email: info@oldsaltymill.com
Website: oldsaltymill.com

Suggested email subject:

Shipping Question – Order #[ORDER NUMBER]

Include your name, order number, shipping address, and a description of the issue.