Contact information
Contact Us
We’re here to help with product questions, custom orders, software support, licensing, downloads, and general inquiries.
Old Salty Mill
Mailing Address
4222 Catherine St.
Panama City Beach, FL 32408
United States
Website
oldsaltymill.com
Software Products
oldsaltymill.com/collections/software
How We Can Help
Contact us for assistance with:
- Physical product questions
- Custom and personalized orders
- Order status and shipping
- Damaged or missing items
- Digital downloads
- Old Salty Mill Software Products
- Software installation
- Microsoft Store purchases
- License or subscription questions
- Bug reports
- Feature requests
- SVG or DXF export problems
- Design Library questions
- General business inquiries
Software Support
When requesting software support, include as much of the following as possible:
- Software product name
- Version number
- Build ID
- Windows version
- Description of the problem
- Steps that caused the problem
- Screenshot of the error
- Exact error message
- Sample design file, when relevant
Please do not send passwords, complete payment-card information, or other sensitive personal information.
Order Support
For order questions, include:
- Full name
- Order number
- Email address used at checkout
- Product name
- Description of the issue
- Photos of damage or incorrect items, when applicable
Suggested Email Subjects
Use one of the following subject lines to help us respond faster:
- Order Question – Order #[number]
- Shipping Question – Order #[number]
- Custom Order Request
- Software Support – [product name]
- License or Subscription Question
- Bug Report – [product name]
- Feature Request – [product name]
- Privacy Request
- General Question
Response Times
We aim to respond within 1–2 business days.
Messages received on weekends, holidays, or during high-volume periods may take longer.
Business days are Monday through Friday, excluding federal holidays.
Contact Form Fields
For your Shopify contact form, use:
- Name
- Phone number — optional
- Order number — optional
- Inquiry type
- Software product — optional
- Subject
- Message
- File or screenshot upload — optional
- Consent checkbox
Suggested inquiry types:
- Order Question
- Shipping
- Custom Product
- Software Support
- License or Subscription
- Bug Report
- Feature Request
- Privacy Request
- General Inquiry